Frequently asked questions

Yes — we’re at 118–120 Broad Street, Chesham, HP5 3ED. We’re open Monday to Friday 9am–5pm and Saturday 9am–4pm, and closed on Sundays and bank holidays.

Your time is just as important as ours, so we give a time slot for every call and do our best to be on time. Last year 97% of our calls ran as scheduled.

No. Once you’ve decided you want a new floor, we help you choose the right one. There is absolutely no hard sell with us.

Carpets, laminates, vinyl and luxury vinyl tiles from Karndean and Amtico.

Textured finishes have a surface you can feel and suit a natural wood look; smooth finishes give a crisper, more contemporary feel. Both come in a huge selection of colours.

It’s a wear rating. The higher the AC number, the more wear a laminate can take.

A range of wood, stone and abstract designs.

Yes — it’s practical, easy to clean and copes well with everyday splashes.

Vinyl is a practical, great-value choice. Luxury vinyl tiles from Karndean and Amtico are a premium option, with the choice of a border.

We supply and fit luxury vinyl tiles from Karndean and Amtico.

Yes — you can have your floor with or without a border.

Hard-wearing twists, loops and nylon carpets handle stairs best. Stripes and flecks are great at hiding wear.

Usually, yes. Old underlay loses its bounce and can shorten the life of a new carpet. We’ll tell you honestly if yours is still good.

Yes. We’re suppliers and fitters, and our installation team brings years of experience to every job.

Yes. We offer floor repairs to restore the look and function of your flooring.

Yes. Regular maintenance keeps floors looking their best, helps prevent damage and extends their lifespan.